PRIVACY & REFERRAL INFORMATION
Your request.
A clear purpose.
Putnam Well Help is an independent referral service for residential private wells in Putnam County, Florida. We do not perform repair work.
What we collect
The request form collects your name, callback number, ZIP code, symptoms, timing, any details you choose to provide, and your consent. We also record which service page you submitted from when your browser supplies it; URL query strings and outside referrers are not stored. Contractor inquiries include business details and service territory. Do not include payment information, sensitive records, or access codes.
When you call
The displayed number forwards through Twilio to the referral-service operator. Calls are not recorded by this website. We store caller and called numbers, call status, timestamps, and available connected-call duration for follow-up and notification; duration alone does not establish a qualified inquiry. Twilio may retain its own service logs under its policies. We may note the contact details, property location, symptoms, and timing you provide so we can handle your request. We ask for your permission before sharing those details with a contractor. Calling does not book a visit or guarantee an available provider.
How we use a request
We review inquiries and may contact you about your request. With your consent, we may share a homeowner inquiry with one suitable provider at a time to discuss the requested service. Submission does not guarantee a match, book a visit, or authorize work. The contractor controls its own quotes, schedule, workmanship, warranties, and billing.
Who may receive it
The operator, Vercel (hosting), Neon (private inquiry storage), Resend (operator email alerts), Zoho (public email), Twilio (call routing and logs), and a suitable contractor may receive the information needed to handle the request. We do not use form consent to authorize unrelated marketing. Ask before approving any onward sharing beyond your requested service.
Referral payments
Submitting a homeowner request has no referral charge. Contractors may pay us for qualified referrals after a separately agreed trial. Any visit or repair price is agreed directly between you and your chosen contractor.
Storage and deletion
Inquiry records are kept to handle the request and document consent. The website intake keeps inquiry records for up to 90 days and removes expired records during scheduled maintenance. The operator must also review related inbox copies and any provider records when handling deletion requests. You may request correction or deletion by emailing hello@putnamwellhelp.com.
Service availability
The service accepts requests for review. Availability is not guaranteed.
Cookies and analytics
This site uses Google Analytics to measure page views, accepted homeowner inquiries, and phone-link taps. A phone-link tap is not a completed call. Analytics may use cookies and process technical information such as device and browser details. We do not send form contents or personal contact details to Analytics. We honor a detected Global Privacy Control or Do Not Track setting in our tracking code. Your browser may keep a selected symptom and your color-theme preference temporarily within this visit. The hosting service may process basic request information to operate and secure the site.
Updated October 30, 2026.